24Patch Privacy Policy

Who we are

24Patch provides an IT Service Management (ITSM) platform that organisations use to manage support tickets, assets, changes, and related workflows. This policy explains what personal data the platform processes and how it is protected.

Data we collect

• Account details: name, work email address, job title, and organisation.
• Contact details you or your organisation provide for notifications, such as a phone number used for WhatsApp or SMS updates.
• Service content: tickets, comments, attachments, and approval records created while using the platform.
• Technical logs needed to operate and secure the service.

How we use it

• To provide the ITSM service to your organisation.
• To send service notifications about your tickets and approvals over email, in-app messages, and — where your organisation has enabled it and you have provided your number — WhatsApp.
• To secure, troubleshoot, and improve the platform.

We do not sell personal data, and we do not use it for advertising.

WhatsApp messaging

WhatsApp notifications are delivered through the WhatsApp Business Platform operated by Meta Platforms, Inc. When this channel is enabled, your phone number and the notification content are processed by Meta to deliver the message, subject to Meta's own terms and privacy policy. Messages you send to our WhatsApp business number are used to create or update support tickets on your behalf. You can stop WhatsApp notifications at any time by asking your organisation's administrator to remove your number.

Sharing and processors

Data is shared only with the service providers needed to run the platform — cloud hosting (Amazon Web Services) and, for WhatsApp delivery, Meta Platforms — under their respective data-processing terms. Your data belongs to your organisation; we process it on their instructions.

Retention and security

Service data is retained for as long as your organisation maintains its account, and deleted or returned on request when the engagement ends. Data is encrypted in transit, and credentials and integration secrets are stored encrypted at rest.

Your rights and contact

To access, correct, or delete your personal data, contact your organisation's service-desk administrator, or reach the 24Patch team through your service portal. We will respond to verified requests within a reasonable time.