IT service management for growing teams
IT support that runs itself.
Incidents, service requests, problems, changes and assets on one platform. 24PATCH ITSM routes every ticket to the right person, keeps SLAs on track and gives you a clear picture of your IT estate.
- No credit card required
- Full access for 10 days
- Guided setup by our team
Built and supported by 24Patch, a Hong Kong IT services team
- Incident
- Service request
- Problem
- Change
- Asset
- Knowledge
How it works
Three steps from request to resolved.
From the first “it’s not working” to the change that stops it happening again, without spreadsheets or chasing emails.
- Step 01
Capture every request.
Requests from the self-service portal and your service desk agents land in one queue, with the requester, asset and history attached.
- Step 02
Route and resolve.
Rules assign each ticket to the right team, SLA timers start automatically, and agents are warned before anything breaches.
- Step 03
Fix the root cause.
Link repeat incidents to a problem, plan the fix as a change with approvals, and track it through to a clean close.
Everything in one platform
One platform for the whole service lifecycle.
The core ITSM practices, connected, so a ticket, the asset it affects and the change that fixes it all live in the same place.
Incident management
Priorities, categories and escalation paths so urgent issues never sit in a queue.
Self-service portal
A service catalogue where staff request what they need and check progress themselves.
SLA policies
Response and resolution targets per priority, with timers, warnings and breach reports.
Problem & change
Link incidents to problems and run changes with risk levels, approvals and a schedule.
Automation rules
Auto-assign, auto-tag and notify based on ticket fields, so routine work handles itself.
Asset management
Keep laptops, servers and licences on record and see which tickets touch which asset.
Knowledge base
Publish fixes once and suggest them to requesters before they raise a ticket.
Reports & dashboards
Volumes, SLA performance and team workload at a glance, ready for your monthly review.
Roles & audit trail
Role-based access for agents, approvers and admins, with every change logged.
A closer look
Change management with guardrails, not red tape.
Risk-based approvals. Standard changes go straight through; normal and emergency changes route to the right approvers.
One change calendar. See what is scheduled, spot clashes and plan maintenance windows with the business.
Linked to the cause. Every change points back to the problems and incidents it resolves.
Closed with evidence. Implementation notes and post-change review are kept on the record for audits.
Pricing
Try it free. Pay when it fits.
Start with a full 10-day trial. When you’re ready, we’ll put together a plan that matches your team.
Free trial
Everything in 24PATCH ITSM, for your whole IT team.
$0for 10 days
- Every module: incidents, requests, problems, changes, assets
- Self-service portal and knowledge base
- SLA policies and automation rules
- Guided setup with the 24Patch team
Business
For teams ready to run IT service management on 24PATCH ITSM.
Custompricing
- Plans sized to your team and number of agents
- Data import from spreadsheets or your current tool
- Onboarding and admin training
- Local support from our Hong Kong team
sales@24patch.com.hk · +852 9883 3727
Free 10-day trial
Get your service desk running this week.
Tell us a little about your team. We’ll set up your 24PATCH ITSM workspace, send your login and walk you through the first steps.
- 1Send us your details
- 2We set up your workspace and send your login
- 3Use every feature free for 10 days
Already have an account? Log in
What happens after I sign up?
Our team reviews your request, sets up your workspace and emails your login details. We can also walk you through configuring your first categories, SLAs and service catalogue.
What happens when the 10-day trial ends?
Nothing is charged automatically, because we don’t ask for a card. Before the trial ends we’ll get in touch to talk about a plan that fits your team.
How is ITSM different from 24PATCH Ticketing?
24PATCH Ticketing is a focused help desk for customer support. 24PATCH ITSM covers the wider IT service lifecycle: incidents, service requests, problems, changes and assets for internal IT teams.
Can you help us move from spreadsheets or another tool?
Yes. Tell us what you use today in the sign-up form and we’ll plan the import with you as part of onboarding.
Who supports us if we get stuck?
24Patch is an IT services company based in Hong Kong. You’ll deal directly with the team that builds and runs the product.
Ready when you are
Make your next outage a non-event.
10 days, no card, every feature. See how much calmer IT support can be.